Documentation is stored in various places including Confluence Wiki, MS Teams (document storage) and Team SharePoint Manage team documentation including Data Definitions, Processes and Technical Documentation) - collaborating/coordinating with team members as needed.Ability to provide Project Management assistance with Business Intelligence Reporting and Metrics Development in tools such as Power BI and ServiceNOW and with respect to other applications such as Genesys Cloud, Solar Winds Web Help Desk or other applications.Ability to tracking of key reporting requirements, analysis requests, and data and reporting issue mitigations.Successful candidate will possess strong analytical skills with some project management skills and ability to serve as a liaison between both technical and non-technical stakeholders including analysis of ticketing system and telephony system metrics and data, validation of reporting requirements and development, user acceptance testing of data and reporting development solutions, etc.Our three key pillars to enable a positive, exceptional Customer Experience are: Don't let it Break, If it Breaks, Fix it Fast and Communicateĭesired locations: Broomfield, CO - Denver, CO - Tempe, AZ - Town and Country, MO - Tulsa, OK - US Work From Home Our primary goal is to deliver our Customers a repeatable, best-in-class customer experience. Service Assurance is responsible for providing customer support, Day 2 and beyond, for all Lumen Enterprise, Public Sector & Mass Market products and services. MORE ABOUT OUR TEAM AND ORGANIZATION: Our Service Assurance Business Operations team provides BI Data, Analytics and Reporting team support to the Enterprise Operations Service Assurance organization.

The candidate for this role will have another team member working in a similar capacity to help manage team workload and collaborate with to help establish and or further team progress and best practices. The ideal candidate will have a mix of intermediate to advanced analytics skills and some ability to help manage and track key projects and initiatives. Seeking a Lead Operations Analyst to join the Service Assurance Operations Business Analytics team to assist with ad hoc analysis, requirements gathering, assist with testing of our solutions from a process/UAT perspective, assist with tracking of key development activities, incoming reporting requirements, reporting issues and help manage documentation of our BI Reporting Team core processes and technical documentation.

Lumen jobs